1 Synopsis

This is analysis of complaints for an automobile company. This includes topic analysis and sentiment analysis.

Loading the required packages for the data analysis

library(ggplot2)

library(syuzhet)
library(NLP) 
library(tm)
library(slam)
library(openNLP)
#library(quanteda)
library(lexRankr)
library(LSAfun)

library(RWeka)
library(cluster)
library(dendextend)

library(wordcloud)

library(topicmodels)
library(Rmpfr)

library(dplyr)
library(lazyeval)
library(stringi)
library(stringr)
library(corrplot)

library(shiny)
library(LDAvis)
library(servr)

library(igraph)
library(visNetwork)
library(RColorBrewer)

library(knitr)
library(xtable)

2 User defined function

All user defined functions are currently hidden

3 Read input data

compDF <- read.csv("D:/Data Science/Automobile complaint analysis/input/auto_complaint.csv",
                      stringsAsFactors = F)

print(xtable(strtable(compDF)),
      type="html",include.rownames = FALSE)
variable class levels examples
S.No. integer 1, 2, 3, 4, …
Complaint.Heading character NA, …
Username character “”, “Abhilash Balakrishnan”, “Ashok Matadeen Kumar”, …
Complaint.Text character NA, …

4 Data pre-processing

4.1 Summarization for each complaint

comp_sum <- c()
# for(i in 1:nrow(comp_topicDF))
# {
#     if(nsentence(comp_topicDF[i,"Complaint.Text"]) > 2)
#     {
#       comp_sum <- c(comp_sum,paste(genericSummary(comp_topicDF[i,"Complaint.Text"],2),
#                                                  collapse="  \n"))
#     } else {
#       comp_sum <- c(comp_sum,comp_topicDF[i,"Complaint.Text"])
#     }
# }

for(i in 1:nrow(compDF))
{
  #print(i)
  
  comp_sum <- c(comp_sum,paste(unique(genericSummary_revised(
                                      compDF[i,"Complaint.Text"],
                                                k=2,
                                                min=5)),
                                               collapse="  \n"))
  
  # if(length(gregexpr('[[:alnum:] ]{5}[.!?]', 
  #                    compDF[i,"Complaint.Text"])[[1]]) > 2)
  # {
  #   comp_sum <- c(comp_sum,paste(genericSummary(gsub("[\\?|!]",".",
  #                                       compDF[i,"Complaint.Text"]),
  #                                               k=2,
  #                                               min=10),
  #                                              collapse="  \n"))
  # } else {
  #   comp_sum <- c(comp_sum,compDF[i,"Complaint.Text"])
  # }
}

compDF <- cbind.data.frame(compDF,complaint_summary = comp_sum,
                                 stringsAsFactors = FALSE)

4.1.1 Interim file

interim_directory <- "D:/Data Science/Automobile complaint analysis/processed_data"
interim_file = paste(interim_directory,"/automobile_customer_complain_interim_",
                    format(Sys.Date(), "%Y%m%d"),".csv",sep="")

write.csv(compDF,interim_file,row.names=FALSE)
print(paste("  \nFollowing interim file created - ",interim_file,sep=""))

[1] " interim file created - D:/Data Science/Automobile complaint analysis/processed_data/automobile_customer_complain_interim_20170926.csv"

4.2 POS tagging

Visualizing POS data for few complaints

sample_pos <- tagPOS(compDF[1,"complaint_summary"])

sample_pos$POStagged

[1] “My/PRP$ vehicle/NN no/RB :/: AS/IN 01/CD BV/NNP 5458/CD Hyundai/NNP Eon/NNP bought/VBD in/IN the/DT month/NN of/IN November/NNP 2015/CD But/CC after/IN that/DT every/DT day/NN they/PRP promises/VBZ to/TO return/VB my/PRP$ car/NN on/IN next/JJ day/NN”

extractPOS(compDF[831,"complaint_summary"],c("RB","NN","JJ","VBN"))
extractPOS(compDF[545,"complaint_summary"],c("RB"))

[1] “Later on later immediately ( ) back Kindly as soon”

We’ll extract only following POS for further analysis
RB -> Adverb
NN -> Noun, singular or mass, including NNP -> Proper noun, singular (and plural)
JJ -> Adjective
VBN -> Verb, past participle

comp_keywords <- lapply(compDF[,"complaint_summary"],
                        extractPOS,
                        POSregex_list = c("RB","NN","JJ","VBN")) 
                        #POSregex_exclude_list = c("NNP"))
comp_keywordsDF <- as.data.frame(do.call(rbind,comp_keywords))

comp_keywordsDF[,1] <- as.character(comp_keywordsDF[,1])

comp_keywordsDF <- cbind(compDF$S.No.,comp_keywordsDF,
                                  stringsAsFactors = FALSE)

names(comp_keywordsDF) <- c("ID","content")

4.3 Stop words suggestion

recommended_stop_words <- suggest_stop_words(comp_keywordsDF,1:3,0.999)

# print(xtable(recommended_stop_words),
#       type="html",include.rownames = FALSE)

recom_stop_words_file <- "D:/Data Science/Automobile complaint analysis/processed_data/suggested_stop_words.csv"

write.csv(recommended_stop_words,recom_stop_words_file,row.names=FALSE)
print(paste("  \nFollowing output file created - ",recom_stop_words_file,sep=""))

[1] " output file created - D:/Data Science/Automobile complaint analysis/processed_data/suggested_stop_words.csv"

These are only recommended stop words. Need to use single words stop words from the list

4.4 DTM creation

#special_symbols <- c("<p>","</p>","<blockquote>","</blockquote>")
stop_words_file <- "D:/Data Science/Automobile complaint analysis/input/stop_words.csv"

content_DTM_1 <- dtm.generate(comp_keywordsDF,
                              1,0.99,
                              #spl_sym = special_symbols,
                              my_stop_word_file = stop_words_file,
                              keep.id=TRUE,
                              doIDF = FALSE)

term1_tfidf <- tapply(content_DTM_1$v/slam::row_sums(content_DTM_1)[content_DTM_1$i], 
                     content_DTM_1$j, mean) *
              log2(tm::nDocs(content_DTM_1)/slam::col_sums(content_DTM_1 > 0))

summary(term1_tfidf)

Min. 1st Qu. Median Mean 3rd Qu. Max. 0.8645 1.1900 1.3350 1.3993 1.5136 2.9001

term1_tfidf_iqr <- summary(term1_tfidf)[5] - summary(term1_tfidf)[2]

content_DTM_1.reduced <- content_DTM_1[,
                      term1_tfidf >= (summary(term1_tfidf)[2] - 1.5 * term1_tfidf_iqr)]
#         term1_tfidf <= (summary(term1_tfidf)[5] + 1.5 * term1_tfidf_iqr)]

# content_DTM_1.reduced <- content_DTM_1[,
#                   term1_tfidf >= (summary(term1_tfidf)[3])]

summary(slam::col_sums(content_DTM_1.reduced))

Min. 1st Qu. Median Mean 3rd Qu. Max. 25.00 34.00 48.50 59.82 64.00 252.00

4.4.1 Word cloud for single words

wf_content_DTM_1 <- wf.generate(dtm=content_DTM_1.reduced,
                                 wc_freq = 50,
                                 wc_freq_scale = c(3, .3))

content_DTM_2 <- dtm.generate(comp_keywordsDF,
                              2,0.999,
                              #spl_sym = special_symbols,
                              my_stop_word_file = stop_words_file,
                              keep.id=TRUE,
                              doIDF = FALSE)

term2_tfidf <- tapply(content_DTM_2$v/slam::row_sums(content_DTM_2)[content_DTM_2$i], 
                     content_DTM_2$j, mean) *
              log2(tm::nDocs(content_DTM_2)/slam::col_sums(content_DTM_2 > 0))

summary(term2_tfidf)

Min. 1st Qu. Median Mean 3rd Qu. Max. 1.994 4.312 5.389 5.443 6.467 9.701

term2_tfidf_iqr <- summary(term2_tfidf)[5] - summary(term2_tfidf)[2]
content_DTM_2.reduced <- content_DTM_2[,
                        term2_tfidf >= (summary(term2_tfidf)[2] - 1.5 * term2_tfidf_iqr)]
# term2_tfidf <= (summary(term2_tfidf)[5] + 1.5 * term2_tfidf_iqr)]

# content_DTM_2.reduced <- content_DTM_2[,
#                       term2_tfidf >= (summary(term2_tfidf)[2])]
summary(slam::col_sums(content_DTM_2.reduced))

Min. 1st Qu. Median Mean 3rd Qu. Max. 3.000 3.000 4.000 4.794 5.000 26.000

#content_DTM_2.reduced$v <- content_DTM_2.reduced$v * (2^2)

4.4.2 Word cloud for two consecutive words

wf_content_DTM_2 <- wf.generate(dtm=content_DTM_2.reduced,
                                 wc_freq = 50,
                                 wc_freq_scale = c(2, .2))

content_DTM_3 <- dtm.generate(comp_keywordsDF,
                              3,0.999,
                              #spl_sym = special_symbols,
                              my_stop_word_file = stop_words_file,
                              keep.id=TRUE,
                              doIDF = FALSE)

term3_tfidf <- tapply(content_DTM_3$v/slam::row_sums(content_DTM_3)[content_DTM_3$i], 
                     content_DTM_3$j, mean) *
              log2(tm::nDocs(content_DTM_3)/slam::col_sums(content_DTM_3 > 0))

summary(term3_tfidf)

Min. 1st Qu. Median Mean 3rd Qu. Max. 9.701 9.701 9.701 9.701 9.701 9.701

term3_tfidf_iqr <- summary(term3_tfidf)[5] - summary(term3_tfidf)[2]

content_DTM_3.reduced <- content_DTM_3[,
                   term3_tfidf >= (summary(term3_tfidf)[2] - 1.5 * term3_tfidf_iqr)]
#       term3_tfidf <= (summary(term3_tfidf)[5] + 1.5 * term3_tfidf_iqr)]

# content_DTM_3.reduced <- content_DTM_3[,
#                         term3_tfidf >= (summary(term3_tfidf))[2]] 

summary(slam::col_sums(content_DTM_3.reduced))

Min. 1st Qu. Median Mean 3rd Qu. Max. 3 3 3 3 3 3

#content_DTM_3.reduced$v <- content_DTM_3.reduced$v * (3^3)

4.4.3 Word cloud for three consecutive words

wf_content_DTM_3 <- wf.generate(dtm=content_DTM_3.reduced,
                                wc_freq = 50,
                                wc_freq_scale = c(2, .2))

content_DTM <- cbind(content_DTM_3.reduced,content_DTM_2.reduced)

content_DTM.uncl <- remove.unclustered.dtm(content_DTM)

4.4.4 Word cloud for words that will be used for topic modelling

wf_content_DTM.uncl <- wf.generate(dtm=content_DTM.uncl,
                                 wc_freq = 50,
                                 wc_freq_scale = c(2.5, .25),
                                 seperator = TRUE)

5 Topic Modeling

content.lda.list <- generate.lda(content_DTM.uncl)

[1] " 2017-09-26 00:15:01 : Iteration 1 - coefficient: -0.931060237313231 - # topics: 50 " [1] " next iteration topic_num_interval: 5 , topic_start_num: 5 , topic_end_num: 55 " [1] " 2017-09-26 00:16:01 : Iteration 2 - coefficient: -0.861375888645061 - # topics: 20 " [1] " next iteration topic_num_interval: 5 , topic_start_num: 2 , topic_end_num: 25 " [1] " 2017-09-26 00:16:13 : Iteration 3 - coefficient: 0.754082664388163 - # topics: 12 " [1] " next iteration topic_num_interval: 2 , topic_start_num: 7 , topic_end_num: 17 " [1] " 2017-09-26 00:16:28 : Iteration 4 - coefficient: 0.783495787541179 - # topics: 11 " [1] " next iteration topic_num_interval: 2 , topic_start_num: 9 , topic_end_num: 19 " [1] " 2017-09-26 00:16:45 : Iteration 5 - coefficient: 0.260610061309809 - # topics: 13 " [1] " next iteration topic_num_interval: 2 , topic_start_num: 11 , topic_end_num: 21 " [1] " 2017-09-26 00:17:04 : Iteration 6 - coefficient: -0.0319057325169092 - # topics: 17 " [1] " next iteration topic_num_interval: 1 , topic_start_num: 15 , topic_end_num: 19 "

content.lda.model <- content.lda.list$lda_model

content.lda.list$lda_plot

5.1 Terms for 5 topics as an example

complain.topics <- topicmodels::topics(content.lda.model, 1)
## In this case I am returning the top 30 terms.
complain.topics.terms <- as.data.frame(topicmodels::terms(content.lda.model, 30), 
                                       stringsAsFactors = FALSE)
print(xtable(complain.topics.terms[,1:5]),
      type="html",include.rownames = FALSE)
Topic 1 Topic 2 Topic 3 Topic 4 Topic 5
bodi shop consum forum gear box extend warranti book amount
bill amount sale execut good condit purchas elit full amount
ac vent toll free poor qualiti driver side tyre tyre
driven kms ac proper registr number rd free sale man
proper respons full payment warranti period ab system warranti expir
assembl chang paid amount exchang bonus engin oil book price
consum forum registr number middl road exact status elit aug
deliveri accessori advanc amount repeat request experi bad insur polici
front rear amount refund steer wheel fog lamp ko kaha
huge amount clutch plate clutch plate goyal ludhiana purchas mileag
power window spare wheel free cost loan approv rude behavior
vide invoic due neglig front tyre pressur plate tyre side
align proper feedback repair recent purchas road price ab model
amount deliveri front bumper respons care book book amount book book
bad experi indian road uttar pradesh dash board check engin
book cancel insur claim batteri batteri full amount cng kit
cost readi invoic number earn money labour charg commit deliveri
defect steer met accid final bill poor pickup elit petrol
deliveri delay price book fuel pump price price extra amount
full payment repair cost local tyre purchas purchas fog light
gear box repair proper mithila road raini season front side
ludhiana punjab road branch paid advanc registr certif humbl request
mud flap side rear status deliveri registr fee k kilomet
proper repli total km wheel balanc santa fe kar ke
reason cancel hard earn money cng kit status deliveri loan amount
road lucknow air condit deliveri deliveri strict action loyalti bonus
sale person amount paid deliveri receiv accid front nois engin
short period attach photo detail mention amount deliveri number plate
sport model book elit dsc nandanam book model power steer
wheel balanc chang part elit sport brake pad regist number
# Creates a dataframe to store the complaint Number and the most likely topic
doctopics.df <- as.data.frame(complain.topics)
doctopics.df <- dplyr::mutate(doctopics.df,
                              complain_id = rownames(doctopics.df))
colnames(doctopics.df)[1] <- "topic_id"
doctopics.df$complain_id <- as.integer(doctopics.df$complain_id)

## Adds topic number to original dataframe of lessons
comp_topicDF <- dplyr::inner_join(compDF, doctopics.df, 
                             by = c("S.No."="complain_id"))

5.2 All topics with 5 top terms

topicTerms <- tidyr::gather(complain.topics.terms, Topic)
topicTerms <- cbind(topicTerms, Rank = rep(1:30))
topTerms <- dplyr::filter(topicTerms, Rank < 6)
topTerms <- dplyr::mutate(topTerms, Topic = stringr::word(Topic, 2))
topTerms$Topic <- as.numeric(topTerms$Topic)
topicLabel <- data.frame()
for (i in 1:length(complain.topics.terms)){
     z <- dplyr::filter(topTerms, Topic == i)
     l <- as.data.frame(glue::collapse(z[,2], sep = "|" ), 
                        stringsAsFactors = FALSE)
     topicLabel <- rbind(topicLabel, l)

}

topicLabel <- cbind(topicLabel,rownames(topicLabel))
colnames(topicLabel) <- c("Label","topic_id")
topicLabel$topic_id <- as.numeric(as.character(topicLabel$topic_id))

comp_topicDF <- dplyr::inner_join(comp_topicDF,topicLabel,by="topic_id")

print(xtable(topicLabel),
      type="html",include.rownames = FALSE)
Label topic_id
bodi shop|bill amount|ac vent|driven kms|proper respons 1.00
consum forum|sale execut|toll free|ac proper|full payment 2.00
gear box|good condit|poor qualiti|registr number|warranti period 3.00
extend warranti|purchas elit|driver side|rd free|ab system 4.00
book amount|full amount|tyre tyre|sale man|warranti expir 5.00
clutch plate|delay deliveri|side door|bad experi|famili member 6.00
manufactur defect|driver seat|warranti period|front glass|number plate 7.00
consum court|engin head|wheel align|spare part|chasi number 8.00
alloy wheel|clutch plate|chassi number|air condition|corpor discount 9.00
repair work|ac compressor|fit proper|front bumper|nois engin 10.00
manufactur defect|spare part|front tyre|auto web|book order 11.00
concern person|part part|hdfc bank|slow speed|bodi cover 12.00
sale execut|left side|work shop|extra cost|head light 13.00
show room|music system|book elit|consum court|tyre replac 14.00
engin oil|top model|sale person|insur claim|black smoke 15.00
cover warranti|book amount|brought notic|corpor discount|gear gear 16.00
insur claim|part replac|engin engin|model deliveri|steer jam 17.00

6 Topic Visualization

6.1 Topic Distances and term relevance

comp_keywordsDF.reduced <- comp_keywordsDF[comp_keywordsDF$ID %in% 
                                             doctopics.df$complain_id,]

m <- list(id = "ID", content = colnames(comp_keywordsDF.reduced)[2])
myReader <- readTabular(mapping = m)
complain.corpus <- VCorpus(DataframeSource(comp_keywordsDF.reduced), 
                           readerControl = list(reader = myReader))

complain.json <- topicmodels_json_ldavis(content.lda.model, 
                                         complain.corpus, content_DTM.uncl)
serVis(complain.json,
       out.dir = 'vis2', 
       open.browser=FALSE)

6.2 Topic correlation

word.topics <- as.data.frame(t(topicmodels::posterior(content.lda.model)$term))
word <- rownames(word.topics)
word.topics <- cbind.data.frame(word,word.topics,
                                stringsAsFactors = F)

num.col <- ncol(word.topics)
corrplot(cor(word.topics[,2:num.col]), method = "circle")

topic_name <- c()
# create topic names using first five words
for (i in 2:num.col){
  top.words <- word.topics[order(-word.topics[,i]),1]
  topic_name <- c(topic_name,
                  paste(top.words[1:5], collapse = "|"))
}

# rename topics
colnames(word.topics) <- c("word",topic_name)

6.3 Topic Clustering

m  <- as.matrix(t(word.topics))
# # # m <- m[1:2, 1:3]
distMatrix <- dist(m[2:nrow(m),], method="euclidean")
#print(distMatrix)
#distMatrix <- dist(m, method="cosine")
#print(distMatrix)

groups <- hclust(distMatrix,method="ward.D")

par(mar = c(4,1,1,12))
dend <- as.dendrogram(groups)


#library(dendextend)
# Horizontal plot
dend %>% set("branches_k_color", k = 10) %>% plot(horiz = TRUE)
dend %>% rect.dendrogram(k = 10, horiz = TRUE, border = 8, lty = 5, lwd = 2)

abline(v = heights_per_k.dendrogram(dend)["10"], lwd = 2, lty = 2, col = "blue")

6.4 Community detection

6.4.1 Static networks

cor_threshold <- .2

cor_mat <- cor(word.topics[,2:num.col])
cor_mat[ cor_mat < cor_threshold ] <- 0
diag(cor_mat) <- 0
graph <- graph.adjacency(cor_mat, weighted=TRUE, mode="lower")

# E(graph)$edge.width <- E(graph)$weight
# V(graph)$label <- paste(1:(ncol(word.topics)-1))
# 
# 
# par(mar=c(0, 0, 3, 0))
# set.seed(110)
# plot.igraph(graph, edge.width = E(graph)$edge.width, 
#             edge.color = "blue", vertex.color = "white", vertex.size = 1,
#             vertex.frame.color = NA, vertex.label.color = "grey30")
# title("Strength Between Topics Based On Word Probabilities", cex.main=.8)
clp <- cluster_label_prop(graph)
class(clp)

[1] “communities”

plot(clp, graph, edge.width = E(graph)$edge.width, vertex.size = 2, vertex.label = "")
title("Community Detection in Topic Network", cex.main=.8)

V(graph)$community <- clp$membership
V(graph)$betweenness <- betweenness(graph, v = V(graph), directed = F)
V(graph)$degree <- degree(graph, v = V(graph))

No particular clusters found

6.4.2 Dynamic visualization

visIgraph(graph)

7 Sentiment Analysis

sentiment_syuzhet <- get_sentiment(comp_topicDF$complaint_summary)
sentiment_afinn <- get_sentiment(comp_topicDF$complaint_summary,method="afinn")
sentiment_bing <- get_sentiment(comp_topicDF$complaint_summary,method="bing")
sentiment_nrc <- get_sentiment(comp_topicDF$complaint_summary,method="nrc")

comp_topicDF <- cbind(comp_topicDF,
                      sentiment_syuzhet,
                      sentiment_afinn,
                      sentiment_bing,
                      sentiment_nrc)

comp_topicDF <- as.data.frame(comp_topicDF %>%
  rowwise() %>%
  mutate(sentiment_averaged = mean(c(sentiment_syuzhet,
                                     sentiment_afinn,
                                     sentiment_bing,
                                     sentiment_nrc), na.rm=T)))

7.1 Visualizing Syuzhet sentiments

create_group_plots(comp_topicDF,
                   "sentiment_syuzhet",
                   "Label",
                   10)

7.2 Visualizing Bing sentiments

create_group_plots(comp_topicDF,
                   "sentiment_bing",
                   "Label",
                   10)

7.3 Visualizing Afinn sentiments

create_group_plots(comp_topicDF,
                   "sentiment_afinn",
                   "Label",
                   10)

7.4 Visualizing NRC sentiments

create_group_plots(comp_topicDF,
                   "sentiment_nrc",
                   "Label",
                   10)

7.5 Visualizing Averaged out sentiments

create_group_plots(comp_topicDF,
                   "sentiment_averaged",
                   "Label",
                   10)

7.6 Sentiment Word cloud

content_DTM.uncl_df <- as.data.frame.matrix(content_DTM.uncl)
content_DTM.uncl_df$id <- rownames(content_DTM.uncl_df) 
tmp <- comp_topicDF[,c("S.No.","sentiment_afinn")]
names(tmp) <- c("id","sent")
tmp$id <- as.character(tmp$id)

content_DTM.uncl_df <- inner_join(content_DTM.uncl_df,
                                  tmp,
                                  by=c("id"))
content_DTM.uncl_df <- cbind(sentiment=ifelse(content_DTM.uncl_df$sent > 0,
                                                 "positive",
                                                 ifelse(content_DTM.uncl_df$sent < 0,
                                                        "negative","neutral")),
                              content_DTM.uncl_df)

sent_levels <- levels(factor(content_DTM.uncl_df$sentiment))
labels <- lapply(sent_levels, 
                 function(x) paste(x,format(round((length((
                content_DTM.uncl_df[content_DTM.uncl_df$sentiment ==x,])$id)/
                     length(content_DTM.uncl_df$sentiment)*100),2),nsmall=2),"%"))

sentiment_words_df <- as.data.frame(content_DTM.uncl_df %>%
                      select(-id,-sent) %>%
                      group_by(sentiment) %>%
                      summarise_all(sum))




rownames(sentiment_words_df)  <- labels
sentiment_words_df <- sentiment_words_df %>%
                      select(-sentiment)

word_sentiment_mat <- t(as.matrix(sentiment_words_df))

7.6.1 Sentiment Word cloud for bi and tri grams

# comparison word cloud
comparison.cloud(word_sentiment_mat, 
                  max.words=100,
                 rot.per = 0.15,
                 colors = brewer.pal(3, "Dark2"),
                  scale = c(2.5,.25), 
                 random.order = FALSE, 
                 title.size = 1.5)

8 Topic summarization

8.1 Summarization for each Topic

topic_summary_DF <- data.frame()
for(top_id in unique(comp_topicDF$topic_id))
{
  temp_df4sum <- comp_topicDF %>%
    filter(topic_id == top_id)
  temp_sum_df <- lexRank(temp_df4sum[,"complaint_summary"],
                         threshold = 0.18,
                         n=ceiling(nrow(temp_df4sum) * 0.1),
                         Verbose = FALSE)
  
  topic_summary <- c(topic_id=top_id,
                     topic_summary_txt = paste(unique(temp_sum_df[,"sentence"]),
                                               collapse="  \n"))
  topic_summary_DF <- rbind(topic_summary_DF,topic_summary,
                            stringsAsFactors =FALSE)
  names(topic_summary_DF) <- c("topic_id","topic_summary_txt")
}

topic_summary_DF$topic_id <- as.numeric(topic_summary_DF$topic_id) 
topic_summary_DF <- inner_join(topicLabel,topic_summary_DF,
                               by = "topic_id")

print(xtable(topic_summary_DF),
      type="html",include.rownames = FALSE)
Label topic_id topic_summary_txt
bodi shop|bill amount|ac vent|driven kms|proper respons 1.00

Upon delivery i was not provided with mud flaps as part of standard accessories, but the same was charged in bill
Till today upon 10-15 calls still they haven’t provided with the mud flaps
Hi my husband bought me car from kun hyundai hyderabad a sports model but within a month it started troubling me first the horn went then the gear become so hard that i used to struggle in between the traffic, it makes sound like an auto whole year i just visited to get the central locking key done, last month my car went for servicing picked it up after 3 or 4 days the very next days again the central locking went off, i just feel cheated to buy such a bad car and will always refer to everyone not to buy this particular company car
I feel like I am driving a 5 year old vehicle with no suspension and shocker

The wheel alignment wasn’t done properly and car tilts on left

I specified that car tyres have nitrogen which both, the delivery guy and advisor, confirmed the top-up just to realise after 4 days when I felt the pressure was low that none of the tyres were inflated and were showing 25/26 nitrogen pressure

No
1#: DELAY IN DELIVERY

When my second service was due after 10, 000 kms, I gave them my car for pick up, service and delivery back on Oct 25(my wedding day), I told them clearly that today is the wedding day and only take it if you promise delivery by 3 pm as we’ve do get into work right away at 3 and would require the vehicle
still my bumper light not working still they are not calling for grill and viper as per their promise

Very very worst experience in my life
Always they try to collect a bill amount from customer only they are not giving properinformation also they are not heard our words
Also while clutch overall they had kept my car for 2-3 days now again my car is with the workshop from 2 days, But they had no solution for it still my vehicle is as it is
They had done Clutch overall by changing all parts like Master cylinder, clutch cylinder, clutch plate, pressure plate, etc & billed amount Rs
I met with service manager there and told him the actual problem of my car, but at that time they are making excuse that today is Saturday and we already have many cars for service in our centre, you have to come down on Monday, I pressurize him to check my car properly otherwise I have to make a complaint to Hyundai customer care, then he assigned a service executive to me for checking the car, he start my car and took a round of the road of 1Km and he did not checked the battery, after taking a round he said, I dont think that there is a problem in the vehicle, I again forced him to check the battery properly, then he said we can update the ECM software then the problem will be solved and asked me to come again if the problem persists

Today when I have faced the issue again when car was behaving abnormal and the music system gets off & on within seconds and horn was not working, lights were not working, power window and central locking were also not functional, at that time I have recorded the abnormality of the vehicle into the Video clip in which you can realize that music system gets on & off by noticing the sound, within a second and the temperature of car was on cool side when car was running with the speed of 60kmph
I understand if i cancel booking with my fault, 300 deduction is valid but as reason for my cancellation is from your side, delay in response and lack in customer satisfaction
Hi Management,

I have booked i20 Elite with Sales Executive Majunath on 23rd Feb, 2015 who promised me to deliver the car with in 2 months
Suddenly today in the middle of the road gear stopped working and now unable to shift in any gear when engine is on
Hi,

I have bought brand new Grand i10 Magna 2 months back and driven only for 1852 kms
Reason’s for servicing: 1) Regular Free Servicing (Hope less servicing as i faced battery issues within 2 week, whereas nothing was wrong with the battery prior to that) 2) Rear Power window switch non functional (This was another issue as they didn’t have switch available & asked me to wait which I did & when the switch was available they again took labor charges for fixing the issue)

Now the bigger issue is post service my battery is not working & they have sent the same to battery manufacturer for further checks
No follow up calls from Hyundai to give an update, in fact I have been calling them to get an update & every time i call there is a common response we will get to you (which never happens)
hi, this is regarding the cancllation charges which are being charged to me and never old to me at the time of booking, can you let me know how much do u charge if there are any for cancellation
I booked Grand i10 in Talwar Hyundai Begumpet, Hyderabad branch, the way tehy respond is worst and they dont know how to talk to a customer
When I was driving uphill road, it was unable to take load, it was not moving upward in third and second gear, when I shifted to first gear and accelerate, it was asking for second or third gear
and I had to stop the car in the middle of uphill road, this caused a lot of panic to me and my family, then with the help of some other people i could manage the situation
today that they found one of the battery was faulty after thorough checks and the battery need to be sent to the battery company to get their feedback
They did some repair and informed me that everything is fine and asked me to monitor for 2 to 3 days and give them the feedback
Though i have the Bill but that Bill is of no use because even after my repeated calls to the advisor regarding the Bill amount he was not ready to give the exact status of the Vehicle or the Bill amount
2013, but after driving the car i came to know that, i am facing same problem which was earlier with old shocker, i had went to Goyal Hyundai ludhiana service station, they are not ready accept any complain
This is Vikram Vij from Ludhiana Punjab, i had put a new left side shocker of my Getz car on dated 27
we purchased hyundai i20 from Goyal Hyundai, Ludhiana PUNJAB about 25 days ago having VIN: MALBB51BLDM545679
but due to discomfort i checked it yesterday at an alignment centre outside,then i came to know that it was not able to align properly as its tyre roadend was complaint and my tyre was got discarded due to that
i would like to know then how the popular team had told me that it was done and gave me the bill
But the concerned person made the huge amount of estimate bill that my insurance company denied to pay the dues as mentioned in estimate
If this is the way customer is treated in Hyundia motors then i will not suggest anyone to buy the Hyundai motor product
I received the xcent car on 20-10-2016 after permanent registration through the dealers
In the brochure, it is written that the model have Airbag, ABS, Central locking, Front power window etc
2 uk08x5234 clutch plate assembly was changed in mid august 2016 at rama hyundai service center new delhi
while driving burning smell was coming so i went to the service center to know about the issue
Due to some reason i have cancelled the said booking on 11-08-2016 from my mail id nareshshah@zyducadila
I have booked one hyundai creta vehicle on 27-07-2016 in company’s name cadila healthcare ltd
Towed the vehicle to service station and after investigation, the adviser said that the clutch assembly needs to be changed as it got damaged (Wear and tear)
After second service (After 10000 km), i had a clutch issue around 11k km and was not able to shift gear
consum forum|sale execut|toll free|ac proper|full payment 2.00

I have booked for Hyundai grand i10 ASTA model petrol variant on December 5th & paid a token amount for booking the colour & model as advised by the sales executive
I was given in written that vehicle will be delivered in 15 days, but till today i havn’t received my vehicle even i have deposited the full payment of 10 lakh five thousand seven hundread 10 days back
The jack supplied with the new elite, i-20, asta car failed on its first use while trying to change the spare wheel on 17
2017 because of a first time puncture in the left rear tyre
I have purchased a car in May 2013 and it has driven almost 22k kilometers and the internal wires of the tyres are broken the inspector from the tyre company says that the allignement was not done in time as well as the rotation
Dear Sir,

I have approached several departments of the company complaining about the tyres defect and no one is listening to my problem
Dear Team,

On 19th Dec’14 we brought Hyundai Grand I10 Magna from SPS Hyundai - Thiruvallur,

On 30th Dec’14 we went to Thirunalvelli & the running condition left side rear tyre got puncher & we replaced the spare tyre

When we given the puncher tyre to local puncher shop they told us we can’t repair the puncher & the tyre got worn out
Post service I was told that the AC of the car is not functioning properly and there is a leakage and the gas is leaking from the AC and it will take 20, 000/- to replace the compressor

My car AC was working fine accept some noise that came couple of times, accept that there was no problem in the AC of the car
every time I call, they say some person will call you and that will never happen

But after the service, the AC is not working properly
regarding to buy hyundai i-10 grand, but sales executive Shamim Doesn’t provide me proper information and misbehaved during call he was talking to another peoples also, i also called at reception then receptionist said you will get a call back within 5 minutes but not get any call from their end
please take strict action against Himgiri hyundai
First incidence - Called sales executive and told interested in i10 hyundai car petrol since we dont use enough
gear box|good condit|poor qualiti|registr number|warranti period 3.00

When the engine is on then the gears are not working, if engine is off and change the gear works ok
Prior to Verna, I was using other company car and there was no such issues of gear box for just 40K kilometers
I took my car for wheel alignment to a local tyre service to get my car inspected were I found tyres were not aligned both the front tyres had different toe settings
Were I had told them that I have some problem with the cars steering system as the car would sway left right while driving as a result the drive would not be comfortable
Yours company me five tyres of goodyear company which is very performance all tyres have side cut and local dealer does not change a tyre also and company also not help us replace in warrenty session
I have one claim also from your company is very poor performance give me you see also job card of car no
I have purchased a car i10 from hyundai Raja Motars Bathinda ( Punjab) in the month of Aug2009 and they offered my exchange offered for Rs,15000/- on it but till now they not pay me exchange bonus after repeated requests and now they straight way refused to pay the commitment bonus
Please advised me in the matter
The steering of the car was working properly but now days it is creating problem
Sometimes the steering becomes hard an sometimes it again stars working properly
We purchased i10 in October 2012, since then it is having some problem( Manufacturing defect), car stops anytime in the middle of the road
We have sent car for repair several times but nothing seems to be rectified as once and for all
as a customer I would ask Hyundai that we have our right to information and basis that i would like to know the exact status and delivery date of my vehicle which i paid the advance for
Ravi (Deputy manager of trident hyundai jakkasandra) has informed that we will be getting rc card within 45 days from the date of delivery, but till now we have not received our registration card (Rc card) even after 2 months completed
Trident hyundai will be responsible for any problem at the time journey like police/rto demand for rc card, accident happiness or any problems you should only face the problem
What is more hurting and painful is that I am a loyal customer of Hyundai and my earlier car was also a Hyundai (Santro) purchased from the same dealer
Inspite of my repeated requests, calls and reminders I have not received the Smart Card till date though about 5 months have passed (it is supposed to be delivered within one month)
He informed me about the fault and told that it is not available in spares section right now as soon as it becomes available I will inform and get it replaced
Sir I presented my I 10 (UP32 EK 6444 ) for servicing in SAS Hyundai, Kanpur Road lucknow in July 2014 (with in warranty period ) and brought in notice of the adviser Mr
The gear box and the seat were burnt and there were other damages to the car,

I informed the customer care immediately and a police complaint was also lodged
Dear Sir

This is to inform u that I am a owner of Hyundai I10 car purchased in July 2013
After that also when I called them again and told them to sent a mail to me regarding the delivery date, he is like he do not have the right to sent an email regaridng the delivery date
Some how, after confirmation from the Dealer at Jaipur, I got the battery replaced at Baroda with the assurance that the cost of battery will be refunded to me after surrender of the defective battery at Jaipur
within less than three months time, the battery (Exide) was out of order, when I was at Baroda (Gujarat) & was going to Ahmedabad with my family
My hyundai creta broke down in the middle of the road in the middle of the night/
My younger brother also contacted to the capital hyundai sector 63 noida (Up) & met to the general manager there & asked him to look into the matter so that it could be understood the problem occurred in creta sx+ car that it ddi not start for around four hours
I called to the hyundai service assistant who give us the complaint no 47236 & which came late to help but the engineer brought the battery while there was no battery issue but the vehicle was not getting started
extend warranti|purchas elit|driver side|rd free|ab system 4.00

But now when i asked the delivery date he is telling he will deliver the car in mid of feb 2015

Few days i got call from concerned person from showroom saying that the car will be available in showroom 12th jan onwards any time u can take delivery
After 4 months I received RC book but instead of my car model SPORTZ it was stated MAGNA
I have purchased Hundai I-10 Sportz on 3-1-2014 from Hundai show room ie RITU AUTOMOBILE PVT
The problem was further compounded since the car dealer retained the original Registration, Insurance and other documents with him since last one week and I was exposed to harassment to the traffic
All formalities for my Bank Loan from M/s HDFC Bank was completed and loan was approved
Date of Purchase :- 23rd June, 2017, all formalities were completed
As on date i can’t get exact status for when my car will be receive after repairing
Every time your show room person saying after two week it will be receive
I had to change the pressure plates, brake pads, key sets 3 times and now my ecm is damaged
I am using my vehicle for the past 4years and am receiving complaints frequently in its parts
I followed up with the dealer in Jhansi(since I made a deposit to him and he was the sales manager of Jhansi) on 20th april, and he said he didn’t booked the car yet because he was waiting for the loan to be approved from HDFC bank
I placed an order for Hyundai verna automatic variant on 6th april, for which dealer asked me to make a deposit of 1lac (whereas on Hyundai website, they shows ZERO down payment) so he can book the car and bring it within 20days from chennai manufacturing plant, since it is automatic he didn’t had it in his yard
I am giving my car for regular service but they said your car doesn’t need service but your clutch is not working properly then i decided to change the clutch plate but when i get the car, clutch is not properly working and noise in silencer and silencer bolts are remove then they said we have to work for silencer then take bake the car and after that when they send the car silencer noise same then they said your silencer is totally failed but that time they charged me 11000 rs
THIS IS hyundai motor dealer and service center procedure
The authorised service people is confused to identify the complaint and the suggest to remove the clutch pressure plate fully and gave a estimate
The car is regularly serviced by above said authorized dealer and they saying that it is complaint of Clutch and it should be replaced
I have paid full amount for CREATE 1
So far I haven’t received any message regarding the vechicle allotment
Car no - GJ 6 FK 5958 Santa Fe bought in February 2013
I have discussed said problem with there service center & given vehicle two times to solve the said problem but said problem till the time not sort out from them
I have purchased i20 elite from Ishanya Hyundai, Pune, in Jan-2015 and after first servicing after 500 KM I faced hard brake problem at slow speed
During the pre-booking the sales person mislead me about the extended warranty stating that it will cover 2 free services in the 3rd year
but after booking the car they didn’t mention it in the booking order and never gave me a copy of that
I am not satisfied with it’s abs system as well as service center service ( Bonnet setting and other work) Once one phone call from pioneer hyundai to come service center but they are not providing me home service
Now i am afraid that your service center is not interested to resolve my problem early and i am not setisfied with abs system of the car so many time break is not working properly
LASTLY, AT 38000KM TODAY I WENT TO ARVIND HYUNDAI THEY TOLD ME THE CHARGE 5000/-, AFTER FEW HOURS THEY SAID BRAKE PAD & DISK BRAKE THY SAID YOU HAV TO PAY 10000/-, AND NOW THEY ARE SAYING YOU HAVE TO PAY 14000/- THERE IS MANY PROBLEM IN VEHICLE
i bought the i 20 sportz model on november 2013 from your authorised dealer Goyal hyndai ludhiana and when i done it with its 1 service on 1000 km i notice that my car headlight which is on right side are covered with fog from inside and i mention the problem to the one advisor that my car headlight is having fog from inside he tells me no problem in sunlight i work gud and fog will soaked up and on second time service which on 10000 km when i have done it same problem again repeat i told to him that problem again repeats he told me no problem sir your car is in warranty i will change your light under warranty and my car met with an accident after that from that side and the lupperlock of headlight breaks down when i got repair the car same problem again occur and now when i got the time to change my headlight they said that lock was broken so we cant change your light
I bought new care Grand i10 Sportz SE from Brar Hyundai, Kotkapura (Punjab) and I experienced the most pathetic after sale customer service from their end
Every time they make false promises even though after paying the full amount on day of the purchase (07/01/2017) till yet I havent received my Cars Second key and seat covers for that whenever I call them and visit there, they make excuses every-time
I recently had an issue with my 2014 i20’s abs system, it seems that the right lymph sensor wasnt working properly, so i had it replaced on the 16/01/2017, i had to place the car in MCP HYUNDAI VELLANGHALLUR custody for 1 day and picked up my car on the next day
I am hyundai coustmer and i am very upset that my car Santa fe is lying in one of your workshop for 14 days and they are saying that hyundai part will come and then we will assembled
book amount|full amount|tyre tyre|sale man|warranti expir 5.00

5000/- as a booking amount when the sales person assured me if in any case loan amount not sanctioned or for any reason I cancelled the booking they refund all my booking amount
At the time of purchased the car on 15/01/2015 they gave me the bill of Rs
4141/-as they written promised to me and they also not refund my cash booking amount Rs
Car noise was told to the company during 2nd service and also about the tyres
Two tyres are already gone reason being local tyres are given in this car
At the time of purchase of said vehicle, the dealer M/s Raja Hyundai, Dabwali Road, Sirsa assured me that the vehicle will give Mileage of 20 + kilometre in one litre of petrol but from the date of its purchase, I am facing problem of less Mileage as the vehicle gives Mileage near about 15 K
I visited said Dealer many times regarding my grievance but all the times they asked me that the Mileage of the vehicle would be increased automatically with the passage of time but I am facing the same problem
after 4 month the front tyre has swollen, the complaint of swollen tyre has registerd in showroom hyundai gwalior, but they not solve any problem and not listen, after two month two tyre front and back has busted and my and me just save from that incident, and hyundai showroom at gwalior, my viechel in warranty periode so please change the tyre and check technicle fault why tyre tyre on same side front and back has busted and one tyre is swollen, i think i select hyundai car because service are too good and car is too good, please maintain company reputation
6vt diseal mp07 cv9819and dealer code w5204 and invoice date17/01/2014 and invoice number rmg1220 second top model in january 2014 fromroyal hyundai motors, gwalior, mp
Please look into the matter and arrange for refund of my booking amount otherwise I will be forced to take legal action
I had booked an i20 hyundai model on 05/05/15 and made advance payment of Rs
Now that warranty period and extended warranty has been expired, any problem which I am facing is a result of MY FATE, ` WEAR AND TEAR
Till now there are more than 5 episodes of my car getting stranded in garrage for more than an average of 7 days
With the result the period of the extended warranty taken by me at the time of purchase of the vehicle also expired
It is regretting to note that nothing has happened to redress my grievance except that some service centers called and told me to take the vehicle to the for repair of the same entirely at my cost
because my 2 years warranty was going to expired on 21-10-2016, i had inform your service center regarding the same
Hi my name is palash p sakar with registered number as +91 9998404540 and possess hyundai verna 2012 model
ye car 4 baar jabalpur se cheque ho chuke hai wala se abhi tak theak nahi huye abhi bhi prob hai or hghar per he hai,

maine hundai or Prestige Hyundai dono ko kaha ke company cost per isko theak kar ke diya jaye per abhi tak nahi huaa
CAR PROBLEM maine HUNDAI KE EON SPORTS car jabalpur se Prestige Hyundai se 29 june ko le the aaj tak uske 2 baar bettery change ho chuke hai or kam se kam 20 baar bettery down ho chuke hai
The Manager said that the car is ready and will be delievered on February, 7 and asked us to pay the full amount
More than that The Company is not responding well and The Manager is not paying any attention to any of our queries
As i am regular user of hyundai cars so the i was eligible for the loyalty bonus Amt Rs 15000
Instead of repeated calls there has been no answer from the company
After taking delivery of the car, Peeyem Hyundai thalassery had never responded to me nor attended to my grievances so my humble request is to kindly attend to my grievances and I also request you to kindly look in to this and don’t let my confidence and trust on the Hyundai
clutch plate|delay deliveri|side door|bad experi|famili member 6.00

Please take this matter as serious as I am facing a big issue as from the starting I am facing a problem and after paying and changing Clutch plates two time, the same problem is persisting
Till now I have changed Clutch plates two times and still I am facing the same problem and company is not taking the claim
Since Delhi show room price is only Rs 469000 and if I consider the difference as transportation charges, then what about the logistic charges
The customer care no (0361 2466173)for NE Region provided by the company works as a customer care for BSNL
my car was accident, and both right side door damage not required for changed
dated 10/20/2015 so please solve my problem as soon as possible thanking you
A speeding Truck violated the right side pass given by me and hit my car in right side, damaging the right side doors and left side front rim and dent in left side door of the vehicle

I am extremely dissatisfied with the action of the Hundai Motor India Ltd and Dee Hundai Motor service station at Lukerganj, Allahabad and Insurance company who declared that action should be taken time bound and result oriented
I pulled the car to side and switched off the engine it started working fine, next restart again i experienced clutch issue of not taking the acceleration even after changing the gear, this was solved again after switching off and on the engine
I am driving cars from almost 20 years now and none of my previous cars had this problem and this was not the reason at all
I had already complaint to fire brigade and police within 5 to 10 min during the incident but by the time fire brigade came to site, total vehicle was destroyed completely
I have lodged complaint with Hyundai motor at 2:am on same day and subsequently to insurance company that is HDFC ERGO General Insurance Co
From the above it is clear that M/s Capital Hyundai, Sector 63, Noida is trying to extort extra money from the customers for several jobs which are not required and also charging for the things which have not been done
The representative told me that it would approx cost about Rs1000 or Rs2000 to replace it and he took my signature in the Job card which states the approx cost is about Rs 9300 (see the attmt) for the entire service including blank key
The shell could have been replaced for about Rs 500 instead it was replaced with a brand new key configured to a new transponder
They asked me to call here and there and finally after so much time, they said first I need to get the car on the road and then only they can say if they can send the assistance or not and how much time it will take for the truck to come to that place and how much time it will take to take to Hyundai service center
My Insurance company (New India) is neither ready to pay me total repair costs(since total repair charges are more than insured amount and they updated it as total loss) nor paying me actual and full insured amount(full insured amount is 5% less than actual ex-showroom car price and does not cover road tax and registration charges)
5 ltrs) and after about 1 month when I checked the level once again it was again found out to be very low and there was significant carbon emission in the exhaust
5 months at Sarweshwari Enterprises, Waidhan, Singrauli it was found out that engine oil level was very low
Let me be clear on the fact that I am fine with the genuine delay in delivery of the car, but I am extremely dissatisfied with how the customer service representatives treat their clients at Hyundai
Please find here details of my grievance -

I have placed an order for Hyundai Xcent base - Pristine Blue at Kanchan Hyundai Showroom at Udupi, Karnataka on 26th March 2014
Let me be clear on the fact that I am fine with the genuine delay in delivery of the car, but I am extremely dissatisfied with how the customer service representatives treat their clients at Hyundai
Please find here details of my grievance - I have placed an order for Hyundai Xcent base - Pristine Blue at Kanchan Hyundai Showroom at Udupi, Karnataka on 26th March 2014
sir plz do some thing for my car key I am facing lots of problem due to key
I ask hyundai service centre they told me it will cost 15 thousand but I m not ready to buy this
Tommorrow when I used my car find oil level indication on dash borad and find oil leakage from engine
Now my car is at Longowal, which is 30 km from service center i
manufactur defect|driver seat|warranti period|front glass|number plate 7.00

However, when the car was delivered back to my residence the Power Steering was not working and car was showing EPS sign on the dashboard
Have cmplaint my eon era plus lpg car mileage, given only 14 - 16 kmpl milege on petrol when ac is on an when ac is off then milege got 21 to 23 kmpl
I allredy viseted in your servis workshop in last week but i am not got servis respectly and satisfied
all servicing completed but till now mileage given only 10 kmpl with AC on & 13 kmpl with non A
service centre not clarify why it is not given the actual mileage
I am not satisfied without mileage of 7 kmpl which was persistent for last two and a half year
They are not ready to accept the problem
Raj kapoor (Works in beeaar hyundai), instead of helping me every time he tried misguide me saying that in this model you will have to lock your car by using remote only, it will not get locked automatically
It is not getting locking automatically as it should be
I needed to push clutch twice to put the reverse gear or i needed to first put first gear and then i was able to put reverse gear
At that time i also complained in the same email id of your customer care email id and also talked to your north region regional manager
I have purchased i-20 in Nov 2015 and on 16th March the front glass of the car cracked down itself in the parking place
My request to Hyundai company respond to this complaint and replace the glass as soon as possible
The dealers in Gujarat are forcing consumers to buy Insurance along with the car at exhorbitantly inflated prices and also coercing the customers to buy a set of unwanted useless accessories, again at inflated prices compulsorily along with the newly launched CRETA, otherwise they threaten to delay the delivery or not deliver at all

Also timely delivery is promised only if we take finance from their tied up finance company, otherwise delivery will be delayed
They handover to me with Number Plate ( RJ14 CX 7491 ) But after only few month on dated 07-07-2015 Number Plate dropped any where when I gone to market without any Car accident
When I contact to dealer for new Number Plate then they are demanding 1200/- rupees
Most importantly has not been functioning properly since the begining of purchase, i got it repaired quiet a several time from hyndai service centre but the same problem arise again & again

I purchased this car by keeping a lot of faith in hyundai motor but today i am highly disappointed with hyundai since i have had worst experience of using this car
After some day Received call from Concept Hyundai again and they pick up my car from my home to get it sorted and drop car at evening
At that time I mentioned about my reverse gear problem but it did not resolve at that time
And when i called him for my remote lock and car perfume (for which i already paid and still not receive) he behaving very rudely with me
(M B Hyundai) on 15/06/2017, at the time of taking car for repairing service adviser promised me to deliver my car on 06/07/2017 but today went service center to take my car
My car is not ready for delivery and asking for more three days for delivery
The front glass windshield of my car devoloped a crack while the car was parked in my hospital parking
I feel ditched and i’m planning to move to consumer court to complain about this substandard quality
The vehicles are just left without rto tax receipt & number plate in the buyers building
I had booked Hyundai i10 grand asta automatic through Ritu Hyundai
It is my second worst experience about hyundai car’s dealers and its company
consum court|engin head|wheel align|spare part|chasi number 8.00

The customer care manager - manu (From the karamana branch) has called me and asked me to pay rs 20000 towards replacement of the entire clutch system in elantra
I have refused it and will be soon taking the popular hyundai dealer and hyundai to consumer court as all this should be covered under the 4 years/100000km warranty
But after assuring me to replace the tyre of my vehicle they are refusing to replace it

Do necessary action to do so otherwise I will go to consumer court
I Had Book Hyundai Creta Before Launching With Lots Of Curiosity And The Time Of Booking The Sales Executive Had Given Me Commitment That After Launching Of Creta All Booking Delivery Will Be Done According To Norms & Justice

We Have Seen Many CRETA Cars In Market As Well As In Group Circles Who Had Booked Car While Launching And Received Delivery On Prompt Basis
I told them that first i clear from bank if they said that give them 1707 then i will give you
When they book my car they assured that delivery within 10 to 15 days
they told that the car will be delivered in 30 days of the booking
I Have booked my i20 on 19th July in susee Hyundai madurai
I bought this car from Popular Hyundai, Popular motor world private limited, Muvattupuzha, Ernakulam dist
Just after 1st service, its A/C is not working
1) Within the first 300 kms of my purchase of the car, the wheel alignment went off centre to LH
This was a clear product failure at such a low mileage and warranty denial is totally not acceptable to me
AT THE TIME OF PURCHASE I WAS ASSURED THAT AS PER THE HYUNDAI ASSOCIATE SCHEME JULY 2014 I AM ENTITLED FOR REFUND OF RS 11500/-AS ADDITIONAL BENEFIT AND RS 3000/(TOTAL 14500)-AS CORPORATE BONUS FROM HYUNDAI INDIA CORPORATE OFFICE
I AM SORRY TO INFORM YOU THAT I HAVE TIME AND AGAIN APPROACHED BERKELEY HYUNDAI CHANDIGARH BUT EVERY TIME THEY HAVE REPLIED THAT CASE HAS SINCE BEEN FORWARDED TO HYUNDAI OFFICE
I have purchase a car Hyundai i10 on 31/07/2013 from Hisar Hyundai, Hisar dealar
At that time they told me about corporate bonus and exchange bonus
Sub: Excessive black smoke emission and replacement of car
and a few days back I also refer my brother for taking car from Hyundai showroom, at that time popular executives says that you will get referel benefits of rupees 3000 petrol voucher, and my brother took grand I 10 from Hyundai popular muvattupuzha
Other wise no one will refer muvattupuzha popular hyndai for purchasing a car, actually these employees are distorting the reputation of hyundai, am very sad to say like that
I have given my hyundai verna car for repair on akashdeep hyundai service centre sambalpur Odisha, they told me that they will deliver the car within 10, after 15 day they are saying that till now they don’t have spare parts, spare parts we have ordered but don’t know when it will come, than again i have requested for spare delivery time & car delivery date they are rudely reply that we don’t know whether spare is coming from Korea or chennai, I just wanted to know that whether car bummer, fog lights is not available in India
Is it the way hyundai is behaving with customers
They had provided poor servicing as well as they had disturbed my wheel alignment and due to this my both front wheel has completely damaged where as my car has run only 8070 k
I shall make a complaint against the hyundai show room regarding this poor servicing and disturbed my wheel alignment
I was facing a problem of Black Smoke from my Fluidic Verna and got it checked from service center
This is regarding the problem which I have just encountered and investigated by Dharamshree Automobile Pvt
the staff is very irresponsible they have given my car from last 15 days still they dont have spare parts
everyday i have to visit them and ask them to do some work on my car that i 20 elite
alloy wheel|clutch plate|chassi number|air condition|corpor discount 9.00

respected sir i have purchased i 20 at 30- 19-2013 at the time of purchased deler told me that i am a doctor we will give you corporate discount rs 5000 and now he told that if u r ima member then only i will give u corporate discount but i am also doctor i have my medical certificate and i am also submit all document
S DOCTOR then why you dont give me corporate discount please give me ans
My car number is GJ-19-AA-8967 and my chassis number is MALA851DLEM163991, also my hyundai complain number is 1-335693170 The fault is that the engine block was broken while i was driving my car
As my engine is still in warranty condition, I demanded that it must be revamped by Hyundai but instead they denied to repair it since it does not comes in warranty
Despite submitting the documents and the entire amount, i amfanatically troubled by the dealer to pay additional charges and make a physical visit to RTO which was never discussed before

I request you to kindly help me return my entire amount as i am now no more interested in buying vehicle from this showroom under these circumstances
Therefore under the Humanitarian grounds kindly release my vehicle and you have to claim entire amount from the concerned Insurance Department Authorities only and not to make any harassment to me for payment of the repairing amount and I hereby informed to you I have severely suffered during the said two months period and I have to bear heavy expenditure on private Cabs for my personal use
First of all, I don’t understand how can they charge separate charges for AC service and car service, when AC is a part of the car itself
From last one month my car’s air conditioner is not working properly as it is making vibrating noise
To my surprise the service personnel immediately started telling that it is not the fault of the tyre (Note: there was not even a scratch on the car and also on the alloy wheel) and instead he stated that the whole expense should be borne by me as tyre dont not directly come under Hyundai warranty, they provided the forwarding letter and suggested me to go to the Goodyear dealer
To which they agreed to write to the Goodyear customer care and again after several visits, on 02/03/15 when I visited the Hyundai service centre, I came to know that the Goodyear has agreed to give a discount of 25% as a goodwill for replacement
Neelam singh maine xcent hundai s modal desal li jisme mujhe insurance ka raye kuch ur bataya ur insurance diya 14829 ka diya bataya tha 19216 ka Bataya jisme car ki value kam ho gai ur xroom prize bhi galat bataya jiski wajh se mujhe car mahngi padhi ur mai ab anhe contact karti hu to ph pic nahi karte agent name hai pradeep and sudhansu contact no hai 9616101896 and sudhansu ji ka 9919800561 jo mujhe Car dilaye hai jo kanpur road lucknow hundai showroom me kam karte hai plz mera paisa wapas dilane ki krapa kare

Neelam singh 09451171749
I TOOK A GRAND i10 THIS YEAR I WAS OFFERED ALLOY WHEELS IN THAT CAR BUT RECENTLY MY CAR’S TYRE GOT PUNCTURED AND I HAD TO REPLACE IT
THEN I SAW DAT THE 5TH TYRE IS NOT ALLOY THE 5TH WHEEL WHICH WAS GIVEN TO ME WAS NOT AN ALLOY WHEEL

ANKUR SINGHAL +91-8791619796
Ive also compared with other same vehicle of hyundai of my friends the cooling and time to be taken in cooling and i found that my vehicle is not upto the mark as far as AC system is concerned
Hyundai, Malviya Industrial Area, Jaipur, Rajsthan and they checked and assured both the times that the AC is working good But, I’m not convinced and satisfied by its performance
air conditioner of my car stopped working in just 2
i went to dealership and they changed a rely kit
hello sir maine abhi 5 months pahle hi car li thi jo ki abhi sirf 3000 kms hi chal payi hai wo b sirf single hand me hi rahti hai aur koi nai chalata aur bahut hi safely chalti hai phir b itni jaldi uski clutch plate kharab ho gayi iske pahle first service ke time b clutch me problem thi par service ke bad use thik bataya gaya
aur kah rahe hai ki apki fault hai compamy ki nai par maine to pahle hi complaint ki thi iski par ab charges kyo
Air conditioner of my i20 elite car was not working
I visited in hyundai work shop shastri nagar kanpur on 27
I own Hyundai Grand I-10 & my chassis number is : MALA851CLEM115801
repair work|ac compressor|fit proper|front bumper|nois engin 10.00

COMPANY WILL GIVE U EXCHANGE OFFER IF U HAVE ANY OLD CAR
AFTER 1 MONTH HE TOLD ME THIS IS NOT POSSIBLE
i am going since 15days for your service center for solving my car ac compressor issue every time told your executive tommorow will provide you full service for ac compressor evry time prove your executive is wrong

so kindly do needfull above matter if you not solve thise problem kindly take your car back
After eight weeks I did not get any message about the delivery of car, so I called up the dealer and to my surprise I was given the reason by the dealer that, delay was from the Hyundai company, Hyundai company is unable to give the delivery in time that is why we are helpless to give the delivery at promised time
2015 and I was told to that i will get the delivery of the car in eight weeks
00 in just in just 3 weeks and some days and again on 19/08/2015 car is in service station for repair works
Before this also my i10 car has gone twice in Sharma for same problem, At that time it was twice so I have not to further in this case
I was very happy with the initial support received and the service commitment assured by the sales staff of Kanchana Hyundai during the time of purchase

I hope you will take action on my complaint and direct Kanchana Hyundai to set right the complaints in my EON immediately or else I will be forced to take up this matter in the forum I feel appropriate
2014 but now 22 days have gone, my car is still not repaired and saying that parts are demanding from Hundai Company
My met with an accident during damaging the front bumper and collent of the vehicle
MY CAR SCHEDULE FOR SERVICE AND REPETTED COMPLAINTS IN YOUR WORSHOP:- 1)25 JUNE 2013 FREE SERVICE(NOT EVEN CLEAN THE DUST IN THE CAR) 2)16 JULY 2013 COMPLAINT FOR BLUETOOTH AND SILENCER SMOKE 3)16 OCT 2013 COMPLAINT FOR BLUETOOTH AND SILENCER SMOKE 4)04 FEBRUARY 2014SECOND FREE SERVICE (THE DRIVER WHO CAME TO PICK UP THE CAR HITTED THE FRONT BUMPER) 5)17 APRIL 2014 COMPLAINT FOR BLUETOOTH AND SILENCER SMOKE(WORST COMPLAINT ATTENDED BY MR
after completion of work he told me now the same problem will not be again for silencer smoke and he has clicked the photographs of sound system which he will change in 7-8 days and he also said if satisfaction phone comes from the company dont tell them about the cmplaint
Now, this is the last complaint from my side that you must take immediate action to replace the windows as it is in period of warrenty other wise i will be forced to complaint to Cunsumer Forum
But windows are not fitted Properly and so it’s not working and it has been shown to showroom for 3-4 times but still the problem is as it is
Most Of the Hundai I10 Having the ECM complaint after 20000Km , unfortunately my I10 also having the same complaint and when i visited the workshop , says that need more than Rs30000/- for replacement, And This is the common complaint for most of the Hyundai I10 cars hence need to replace the ECm at free of cost
I would certainly go to the consumer court and sue Hyundai for such blunder if the case is not resolved within this week
But saw my car they are removing my back bumper and wiring panel and and the complete set (There is no damage in back bumper) and fixing an old repainted bumper, they removing my orginal parts (Back bumper and right side mirror) of my car and fixing an old parts
My name is basil baby and am purchasing a brand new hyundai elite i 20 sportz (Kl 17 p 1686) in april from popular hyundai muvatupuzha (Popular motor world pvt ltd, 6/567b, nh 49, perumattom, muvattupuzha 686673) in october month my car met an accident and my cars front bumper broken and few bents are there
manufactur defect|spare part|front tyre|auto web|book order 11.00 I told them that i will insure my car from new india insurance but they rejected my choice and took 28000 rs for insurance which was of just rs 16000 and told me that its hyundai company rule to have insurance from showroom itself
i wanted it in written but they did not provided me Then came the last billing they took more 10000 rs in final billing saying that the price of car has been increased
apollo tyre representative said tyre is not replaced because it is due to impact but in my knowledge there is no impact but it is a manufacturing defect
i was using i20 car since last 11 months[ purchased on 15 june 14], recently i have noticed a Bleb on driver side tyre, for which i visited to royal hundai gwalior, they give me a toll free no
IF THE COMPANY IS UNABLE TO PROVIDE THE SPARE PARTS IT SHOULD COMPENSATE THE CONSUMER FOR THE INCONVENIENCE OR PROVIDE IT WITH A TEMPORARY VEHICLE TILL THEY ARE ABLE TO REPLACE THE PART
before all the Tyre getting damaged you have to service all the Tyre before it had damaged
The work is not satisfaction third service in my car TN 72 AH 1062
when ever any part of my car is to be replaced the price of dealer of company is 4- 5 times of the price it is available in cities like delhi, for instance, i was asked to replace the self of the car of which the price demanded my company is 18000
which was too much for me and so i enquire it outside the showroom for the same company part and which i purchased it for just 5000 from delhi of same manufacture and that too with the help of some mediator who deals in bringing spare parts of vehicles from other cities , so naturally he must have earned in it some thing atleast
The list of the parts is necessary to know, because when we go to the garage of the dealer for repairing of the car and if any part is found damaged and needs replacement, then the authority of the dealer says that, the parts not within the Extended Warranty
I am a owner of verna fluidic and i have extended the warranty in last december, there was a fault in reverse braking system and a technician from srishti hyundai rohtak told me that one of the spare part is out of stock for now so you can opt for warranty exend and when this part arrives in service centre it will be replaced in warranty
so what’s the use of such cars for which we have to wait for 1 years for spare parts
concern person|part part|hdfc bank|slow speed|bodi cover 12.00

I have faced a lot of problems in the car regarding the quality of parts used in the product
My car is 2 years old and has been driven 18000 kilometers
And when they call me your car is ready then i m go for pick my car at mithila service centre there is i check my car my car problem remain same, “means at there parking plot my Crowley penal, ac filter flap is eaten by rat” there fore mr
asif(i think branch manger) they said sir now we not stock of this part we are replace a part FOC(FREE OF COST), when the part is available we call you, pls take your car i call you
Dear Sir,

Vehicle History,

Date on 25/02/2014 at 7766 km vehicle was having issue of clutch The service center has rectified the rectified the problem with the clutch and Overhaul the clutch system under billable basis and vehicle was o
Even though this was informed to us after the bill was paid

Then again on 16/12/2015 at 16663 km (odometer) vehicle brake down and wer took the vehicle to nearest service center (S8803:-Advaith Motor, Ramnagar) and then there find the same clutch issue and replaced the whole things on billable basis
I was told at the time of delivery that duplicate keys of the vehicle was not available with commercial Hundai and they were not in receipt of those keys from company and it was lost in transit
Since then I am reminding to them continuously but I am sorry to say that I am still in search of keys
When in use the brake during slow speed between 10 & 30 KMPH, the car is stops in long distance & the brake pedal is become hard
00 towards overhauling of both front brake through M/s Sharma Hyundai, Ashram road, Ahmedabad
This time also dealer could not make it and promised me again new date of 01/06/2015

I have been promised first time delivery date of 16/05/2015 by dealer (Kundan Hyundai, Thermax Chowk, Chinchwad, Pune contact no-020-66331129
The Cheated me by telling your vehicle getting 19 to 21 km mileage but yesterday again i took my vehicle to them and had mileage test along with their executives its getting 10
Dear Hyundai,

I am having I20 Magna Diesel car with reg no AP04AS4786, getting the mileage 10
Stimith Shekar was now here in the showroom to attend to us or even talk to us regarding the promise and wanted to take the delivery as it is condition by Mr
The first thing is as promised they did not give us both the mud flops and body cover and on insisting they not only denied but also went back on their promise
I have also came to know from the internet and other sources that this had happened with other customers in the past especially in hilly terrains
I was driving a downhill road at a slow speed and to give side to a bus comimg from opposite side as i applied brakes, it appeared that brakes completely became nonoperational and hard
com

Kind attn,

i want to take to your attention towards my complaint that i had registered with you on complaint no 1-663314745 12/1/2014 after this complaint the dealer sent me his guy who sold me the car & he ask for the apology & he make an promise to me that they will full fill all there promises that they had made with me & they ask me to sign an letter in that it was written than i am satisfied & i want to take the complaint back as the guy said to me if I did not sign this paper than dealer will take away my job so I thought that i must cooperate with this guy but from that time no one ever come to me or ever give me a call & now I came to know that Samta Motors Ambala has closed his business also they had closed sales & everything I have the complaint number with me but there is no one to listen to me so i though to write this last email to you & i had attached the previous email & complaint number also if my matter is not resolved sooner i will put all this on the social media and i will put a copy of this email on my all blogs where there are too many visitors are visiting my blogs to read all software and other reviews i will put this on all of your reviews forums
let everyone knows how Hyudia treats his customer if Samta Motors is closed than there is no one who is responsible to take cares of my issues

I had booked grand i10 with samta motors i ask them i need the body cover, mat and matting on which they agreed to me and the deal was done that they will provide me body cover, mudflap and matting on the day i visited the showroom on 2nd Dec 2013 as this was my sons birthday they even did not provide me a perfume for my car and when i ask they said they will provide me a perfume but they said they will provide the matting and mats ASAP but till date, they did not provide me that when i ask them they said that they do not have enough stock I gave them the list of customers to whom they have given the matting, mudflap and the body covers and now they are not responding to me properly so i decided to log a complaint looking forward with your earliest reply
I am considering to put a review of the car on various motor and customer review websites for them to know the quality of parts used in the making of the car along with the service one gets
Date of Purchase 08-06-2012, the mileage of my car is very bad and the representative is told me that the mileage is improve but the mileage is as it is the mileage of my car is (Petrol:-6kmpl
5kmpl)and i complaint in Hyundai Customer care several time and every time they told me that i forward your complaint at related department
We have purchased a grand i10 on 3rd october from deep hyundai Delhi
At the time of delivery we are surprised to see that you are providing only one central locking key
i have given my vehicle for full servicing with complain in job card clearly mentioned that in my vehicle 2 problems is coming one in clutch another in brake on 14
again since one week back service centre took my vehicle to service centre but till today they are not doing anything
I had send the car to the dealer for this problem on 1st weak of july and after cheking the gearbox service advisor of the dealer said that a part of gearbox is not available and he said we will oder the part and it will be comes in 10 to 15 days nd we call you when the part will come
But they did not call me nd i had call them after 1 month and they said we will call you in 10 minutes but they didnot call me till yesterday
sale execut|left side|work shop|extra cost|head light 13.00

RECENTLY I HAVE FACE MY CAR GOING TO LEFT SIDE & MY STRING IS VERY HARD
AFTER THAT I HAVE FACE MANY PROBLEMS IN MY CAR
my car is head lights defected
(As I was under impression that I will get new vehicle as last time when I bought Santro car which Mfg date was Nov 13 and I have taken Delivery on 21/12/2013)

You have received the cost of new brand 2015 model vehicle, delivered 2014 model vehicle, hence you have cheated me and have made unfair trade practice, deficiency of service
I have purchased i20 with normal headlamps but at the time of purchase i paid an extra amount of Rs
Today 21/01/2017 after 2 & half months when i came to pick-up my car according to call made by me & as said by hyundai then they are unable to deliver my car & also they are not giving certain date of delivery
My i20 car Number JH01AH-2262 got accident on 08th Nov 2016 & the car reached in Fairdeal Hyundai Bariyatu Ranchi Jharkhand on 09th Nov 2016
They told me that usually delivery will be done in 2 to 3 months and if you buy or make over the creta at extra cost from modi hyundai by paying extra then they shall manage to give me the delivery of hyndai creta within a months time,,, the person who attented me was more pressurizing me to buy accessories rather then selling creta at his showroom
I think modi hyundai is not promoting hyundai brand in fact they are more interested in selling the make over and extra fitting with are available at extra cost at the modi hyundai showroom
show room|music system|book elit|consum court|tyre replac 14.00

My car slipped on highway due to this quality issue or technical issue in car and that time whole family in my car hence i am going to launch complaint in legal officer if my tyre is not replaced foc of HMIL

I want to replace 3 tyre immediately from Hundai but service engineer told that raised your concerned with tyre vendor
My car was perfectly fine before my car’s third service but after the service the oil pump that sends oil to my steering wheels etc was damaged
I request hyundai to look into issue and take an immediate action at the service centres in chennai sholinganallur marjan motors pvt
I was travelling on 3rd of March 2015 from Hyderabad to Chandrapur I dont know what went wrong and what hit the oil sump and broken down accidently and I kept on driving as I did not see any indication on the dash board related to oil I stopped the vehicle when I felt the sound of engine has slightly changed then I called Hyundai representatives and they found that the oil has been drained because the oil sump was broken The person checked and he also found that there is no indication of no oil on dash board and they towed it to Hyundai showroom after opening the oil sump they found that the connecting rod bearing and crankshaft also got damaged but as it was accidentally happened they should at least consider warranty or insurance but I am not able to get anything from them, now after all this they ordered spares and spares arrived on 18
I had spent money from my pocket so if you can consider this matter I will be grateful to you, at least some compensation should be there they are able to get only oil pan from insurance but nothing like warranty and the vehicle has run only 8700kms so pl
I have purchase Hyundai sentro car in Riya Hyundai, mehsana distubuter, gujarat, but his WORK SHOP manger no provide service for tyre replacement, his talk to me owner arrange it self tyre replacement form MRF Show Room

my car details :- Vehical no :- GJ 2 BH 8219, Owner Name :- MILAP S PATEL, Parches date :- 15/04/2014 Front RHS Tyre Damage for inside creak in 1 months but no answer for replacement Your Distubuter
engin oil|top model|sale person|insur claim|black smoke 15.00

I m Dheeraj kumar i purchase Hyundai xcent on th17th of July from Samara Hyundai since then i m facing engine oil shortage problem on my first car service i took to my car at 7/20 Kirti nagar samara Hyundai Mr sant kumar was my car service person there i told him my car oil shortage problem he reply i just check it i drop my car there in evening he called me sir your car is ready when i asked him what was the problem he told me nothing i just top up your car after few day’s i again face same problem again i took my car there again he just top up and delivered to me after few day’s i again face same problem again he just top up and delivered to me now i again face same problem again he just tunning
my car engine and delivered to me now again i m facing engine oil shortage problem So i just want either change the engine or change the car Because They aren’t able to solve the problem of my car
When i tried to cleaned the interior floor part of the car i shocked to see

  1. “Universal joint” (below the steering) was rusted and in very poor condition, (Major fault) which may lead to severe accident incase of poor steering movement
    Sir i have purchased i10 grand asta in kun hyundai in anna nagar chennai, from the day i purchased till now four times i had serviced only in kun hyundai ambattur and once they said they getting ac complaint many i10 grand and they took my vehicle did some service n gave inspite of that the ac complaint not solved and from the last Service my engine consuming much engine oil and emitting much smoke this is happening only from last service and i called service centre n complained and till now i didnt get any call from centre please look in to the service part
    espicallly Ac in i10 grand is worst
    I HAVE PURCHASED GRAND I10 CAR OF HYUNDAI
    AFTER THAT I GOT SERVICE DONE AT 10000 KM AND NOW Black smoke is coming out from the car after only 6 months at 15000 km engine life
    Regarding this mine to say that very poor in service not done even 20% work delivered car in very poor condition
    I had given my auto verna car for repair under bajaj alliance general insurance
cover warranti|book amount|brought notic|corpor discount|gear gear 16.00 Model: Hyundai I - 20 (Model - Astra - 2011)
I have a hundai varna diesal model of 2013 model bought in oct 13 from roorkee Pl depute your representative to visit me before i start regreting of choosing hundai
insur claim|part replac|engin engin|model deliveri|steer jam 17.00

From the past few weeks, my son was frequently expressing problem and when approached the showroom the same representative told to approach the service center it will be sorted out, when approached the Hyundai service center, we were told clutch and some other parts need to be replaced and will cost Rs 33, 000/- plus, when asked about guarantee we were told clutch doesn’t come under guarantee

Further we were told by service as per their records the vehicle was last serviced on 12th Dec 2013, whereas I bought the vehicle on 19th October 2015 vide their sale agreement number 669 dated 19th October 2014, which means intentionally they haven’t done the servicing and sold it us with many problems in the vehicle and trying to make money now
with in one week my car got break down due to starting trouble and again service people took the car to apco hyundai service center on 17-10-2014

Today I contacted the apco service center, as per them they have order the emergency part replacement on 22-10-2014 and it will take again 6-10 days for replacement

9 Output file

output_directory <- "D:/Data Science/Automobile complaint analysis/processed_data"
output_file = paste(output_directory,"/automobile_customer_complain_topics_",
                    format(Sys.Date(), "%Y%m%d"),".csv",sep="")

write.csv(comp_topicDF,output_file,row.names=FALSE)
print(paste("  \nFollowing output file created - ",output_file,sep=""))

[1] " output file created - D:/Data Science/Automobile complaint analysis/processed_data/automobile_customer_complain_topics_20170926.csv"